Buying, selling & disputes

Current service

In-app payments, orders with real money, prepaid shipping and payouts are closed. Never enter card data in chat or assume a message is a payment receipt. The checkout/order previews are demonstrations only. The intended future model has buyer-paid shipping and a seller label, but no carrier service or protection is sold in this beta.

Only personal, non-business physical-goods listings are allowed. Listing creation requires a private-sale declaration, which is a user statement, not platform verification. If you sell as a business, do not publish here until trader onboarding and disclosures are supported. Report suspected undeclared commercial activity through Contact.

Who owes what

For a genuine private sale, buyers should agree the exact item, condition, total price and delivery arrangement in writing. The private seller remains responsible for lawful ownership and truthful descriptions. A private-sale label is not permission to deceive or sell dangerous products.

EU consumer purchase protections generally concern consumer-to-trader contracts; they do not automatically apply to ordinary private-person sales. A business cannot remove mandatory withdrawal, conformity or other consumer rights by claiming to be private. Platform service complaints are separate. See the linked Your Europe explanation.

No arbitrary in-app deadline or “received” control waives statutory rights. If a problem occurs, preserve the listing and correspondence, contact the other party and report suspected fraud or unsafe goods. PADVORN’s report form does not itself refund a payment made elsewhere. Police, civil remedies or the relevant payment provider may be appropriate.

Complaints and external routes

For a platform-service complaint, submit Contact → Platform support with your request and evidence. For Lithuanian consumer disputes with a business, first complain to the business in writing. Applicable Lithuanian law requires a reasoned response within 14 days; if unresolved, VVTAT may be the competent alternative dispute resolution body. This does not make VVTAT competent for every private-sale dispute.

VVTAT: A. Goštauto g. 12, 01108 Vilnius, Lithuania; official information and application instructions at vvtat.lrv.lt. For personal data use VDAI; for Digital Services Act complaints use RRT. You can also use competent courts. The discontinued EU ODR platform is not offered as a complaint channel.

Sellers remain responsible for their tax obligations. DAC7 reporting thresholds are not tax-free allowances. Before integrated transactions open, the operator must determine DAC7 applicability, registration, seller due diligence and reporting; no such reporting process is currently represented as active.